Purchase & Sale Terms

Warranty Orders Shipping costs Returns Prices Spare parts and accessories Packaging Applicable law and jurisdiction

Warranty

Efitherma heat pumps are covered by the Legal Warranty established by applicable regulations and, additionally, by a Commercial Warranty offered by Efitherma, in accordance with the conditions set forth in our General Warranty Policy.

These conditions are applicable from January 1, 2026.

Legal Warranty

Efitherma is liable for any lack of conformity in its products that becomes apparent within three years of commissioning, under the terms established in the General Warranty Policy.

Installation must be carried out by a duly authorized technician, in accordance with applicable regulations and the instructions established by Efitherma.

Commercial Warranty

In addition to the Legal Warranty, Efitherma offers a three-year Commercial Warranty on the product’s components, subject to compliance with the conditions established in the policy.

Among other requirements, the following will be necessary:

Register the product.
Perform the installation according to the manufacturer’s instructions.
When applicable, carry out the commissioning by an Official SAT.
Comply with the product maintenance plan.
Keep maintenance records.
Use genuine Efitherma spare parts.
Do not handle the product by personnel outside the Official SAT network during the warranty period.

What is not covered by the warranty?

The warranty does not cover, among other things, damage or breakdowns resulting from:

Improper use of the product.
Incorrect installations or installations that do not comply with regulations.
Failure to comply with the manufacturer’s instructions.
Lack of maintenance.
Handling by unauthorized personnel.
Problems arising from external supplies of water, electricity, gas or other.
Frost, weather phenomena or force majeure.
Components external to the product.
Elements subject to wear and tear or natural degradation.
Failure to comply with the general payment conditions.

Also excluded from the warranty are certain expenses necessary to access the product when its location requires cranes, auxiliary equipment, civil works, removal of furniture or similar operations.

This warranty is applicable exclusively within Spain. For other countries within or outside the European Union, please consult the Efitherma sales team.

See the full warranty here:

Orders

Order requests should be sent to Efitherma‘s headquarters (Eficiencia y Futuro Ingeniería, S.L.).

Orders cannot be canceled once the equipment has been shipped. For custom-made or specially manufactured units, cancellations will not be accepted once the manufacturing process has begun.

Efitherma reserves the right to accept or reject orders from customers who have breached previous contracts or obligations.

Any specific conditions included by the customer in their order that conflict with these General Terms and Conditions of Sale will not apply unless expressly accepted by Efitherma.

Shipping costs

Shipping costs will be those applicable in each case, unless different specific conditions have been established in the applicable distribution agreement.

Returns

No returns of heat pumps, components or materials will be accepted without the prior and express authorization of Efitherma.

Once the return has been authorized, the material must be sent according to the instructions provided by Efitherma, unless otherwise expressly agreed in the contract. Shipping costs will be borne by the customer.

Prices

At Efitherma we do not publish prices directly on our website, as we primarily work in a B2B system, collaborating with engineering firms, architects, developers, distributors, installers and projects of varying sizes.

However, our heat pumps are available to any interested customer. To find out about prices, availability, or to request a quote tailored to your needs, please contact our sales team.

Spare parts and accessories

To ensure the correct operation, safety and performance of Efitherma heat pumps, any replacement must be carried out using original spare parts and components or those expressly authorized by Efitherma.

Installing unauthorized components may affect the operation and safety of the heat pump and, where applicable under the warranty terms, may void coverage for breakdowns or damage resulting from such modifications. Efitherma will not be liable for damages caused by the use of unauthorized components.

To request spare parts, components or additional accessories for your heat pump, please contact Efitherma Technical Service.

Packaging

All our heat pumps include standard packaging to ensure their protection during transport.

For international orders, primarily within Europe, Efitherma also offers a return, reuse, and recycling program for packaging, applicable to minimum quantities agreed upon with the customer.

The program includes the reuse of cardboard and wooden pallets and the recycling of plastics in the destination country, reducing the “use and discard” model and promoting more responsible management of materials.

More information See terms and conditions

Applicable law and jurisdiction

For any dispute arising from the interpretation or execution of these conditions, the parties will submit to the Courts and Tribunals of Lucena (Córdoba), provided that such submission is legally valid and without prejudice to the mandatory rules of territorial jurisdiction that may be applicable.

Last updated: 09/2026

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